Shipping, Handling, and Pick Up for Gratz Pilates Products

Getting exactly what you need, where and how you need it is important to us. Please see the important details below. 

Gratz standards for delivery accuracy, timeline communication, and order coordination are outlined in our Gratz Pilates Delivery Commitment.

Shipping costs are based on location and shipping method. If you need to change your delivery method or address let us know and we will send an updated shipping estimate. 

Note - Team members involved in the delivery of your Gratz Pilates apparatus are not licensed Pilates equipment technicians. They are not qualified to assemble your new Gratz Pilates apparatus. You can assemble your equipment yourself or hire a local professional in your area.

Shipping to Korea

Shipping options for Korean shipments 

• Air Freight delivery
  

  Air Freight delivery is available for international orders outside the European Union. Your order will be shipped to the airport specified on your invoice, which was shared with you by our Customer Care team. Customers are responsible for customs clearance, transport from the airport, and unpacking or installation.

  Note: Air Freight and Ocean Freight delivery is not offered for EU and UK customers, as Gratz now operates as a registered EU and UK entity and provides direct-to-door delivery.

• Air Freight Standard (Curbside) Delivery 
  

  Standard (curbside) is delivery to the first dry area outside the business or residence. You are responsible for bringing parcels into your place of business or residence, unpacking, installation/assembly, and disposal of packing materials.
  
  

• International FedEx Delivery 

  Delivery is handled through FedEx for smaller apparatus and accessory orders such as the Wunda Chair, Pedi Pole, Spine Corrector, Mini Barrel, Low Folding Mat, and Small Parts. 

  For orders over $500, a signature is required upon delivery to ensure your shipment is received securely. 

• Air Freight Basic White Glove Delivery

  Air Freight White Glove delivery is the most convenient shipping option. Inside delivery to a ground-level location with placement in room of choice, unpacking, and packaging removal. 

  You are responsible for assembly.

• Air Freight White Glove + Stairs Delivery

  Air Freight White Glove delivery is the most convenient shipping option. Inside delivery to your room of choice, including transport up or down stairs, with unpacking, and packaging removal.

  You are responsible for assembly.

• Ocean Freight Delivery 

  Delivery is to the nearest international port or container freight station. You are responsible for pickup from the port, transport, unpacking, and setup. 

  Transit times typically range from 3–6 months, depending on global conditions. Ocean Freight is available for large orders only.  

  Please note that Ocean Freight is not available for Mexico and Canada. 

  If you’re unsure if your order is large enough to fill a container, our customer specialists can assist you.

   

Customs & Duties

• Orders may be subject to import taxes or duties determined by your local customs agency.
• Payment of these fees is the responsibility of the recipient and separate from your Gratz Pilates order.
• These charges are typically collected by the local customs agency at the time of delivery.
• For specific details, please contact your local customs office.

Delivery Tracking

Delivery tracking link is emailed soon after shipments are in route for delivery. 

Orders are shipped on business days only, Monday-Friday, excluding US federal holidays.  

Assembly

Team members involved in the delivery of your Gratz Pilates apparatus are not licensed Pilates equipment technicians. They are not qualified to assemble your new Gratz Pilates apparatus. You can assemble your equipment yourself or hire a local professional in your area.  

Contact us

Have unanswered questions? Contact us at customercare@gratzpilates.com with any questions or special requests regarding shipping.